FAQs

/FAQs
FAQs 2019-08-20T10:16:11+00:00

Frequently Asked Questions

To place the order, please contact Agami Creations: http://agami.io/contact/
  • Verify the package and report any damage immediately.
  • If the package contents are fine, refer to the tantra-2400 Quick Start Guide and follow the documented procedures to set up the device.
Package contains the following items:
  • One tantra access point
  • One Small mounting hardware kit set
  • One Power adapter
  • Quick Start Guide
The product warranty covers tantra access point and power adapter. Warranty period is One year from the date of purchase.
The power rating of the tantra access point is 100 V – 240 V.
tantra access point can be powered using either the power adapter supplied with the package or using the PoE port if the installation has a PoE enabled Ethernet switch.
Following list provides the information on different LEDs available on the tantra access points:
  • Power LED – Solid orange light indicates that the device is synchronized with the cloud server
  • 2G-WiFi – Solid green light indicates that the 2.4GHz wireless radio is enabled
  • 5G-WiFi – Solid green light indicates that the 5.0GHz wireless radio is enabled
  • Eth1/PoE – Blinking green light indicates a valid connection
  • Eth2 – Blinking green light indicates a valid connection
The following list specifies the ports available on the tantra access point:
  • USB – USB port
  • Eth2 – LAN port
  • Eth1/PoE – WAN/Power over Ethernet (PoE) port
MAC address and serial number can be found in the label at the bottom of the tantra access point.
Verify and perform the following steps before setting up the device:
  • If a firewall exists between the tantra access point and the Internet, TCP port 8883 must be open on the firewall.
  • Check and download the supported version of the browser.
  • Create a new account to log in to the cloud.agami.io portal.
Devices can be managed by logging in to the Cloud configuration portal  cloud.agami.io
When a new firmware is available, there will be an indication through the notification icon on the Cloud configuration portal. Click the notification icon to upgrade the firmware. Refer to tantra-2400 User Guide for the firmware upgrade procedure

Use a Web browser to connect to the Cloud configuration portal by entering the following URL: https://cloud.agami.io
The following list specifies the supported browser versions:
  • Google Chrome 65.0
  • Mozilla Firefox 59.0.2
  • Microsoft Internet Explorer 10 and 11
  • Microsoft Edge 41
  • Safari 10 and 11
Refer to tantra-2400 User Guide for the sign up procedure.
Refer to tantra-2400 User Guide for the login procedure.
Refer to tantra-2400 User Guide for the logout procedure.
There is no default user name and password. Create the credentials using the sign up procedure.
To reset the password, click Forgot Password link and proceed as prompted.
Refer to tantra-2400 User Guide for the password reset procedure.

SSID is the Service Set Identifier, which is a unique ID for naming the wireless networks.
A site defines a location like home where the devices will be located and used for service.
Multiple site support is not available for the Home users.
Refer to tantra-2400 User Guide for for the site creation procedure.
Refer to tantra-2400 User Guide for the site access procedure.
Refer to tantra-2400 User Guide for procedure to add additional devices.
Refer to tantra-2400 User Guide for procedure to add additional networks.
tantra access point supports up to 16 SSIDs when the mesh is not enabled and 12 SSIDs when the mesh is enabled.
Multiple access points (with or without Ethernet connections) communicate over wireless interfaces to form a single network. This wireless communication between the access points is called Mesh Networking.
Yes, tantra access points provide mesh network support.
Refer to tantra-2400 User Guide for steps to configure Mesh network.
Following are the recommended number of APs for covering:
  • Up to 2000 sq. ft. : 1 - 2 tantra APs
  • 2000 - 4000 sq. ft. : 3 - 4 tantra APs
  • 4000 - 6500 sq. ft. : 4 - 6 tantra APs
The carpet area and obstacles determine the number of APs required on the actual site.

  • Check the power outlet
  • Check the adapter
  • Reset the device
  • Call or Email technical support at: contact@agami.io / +91 73389 33047
Check the configuration or password
  • Check whether internet connection is available from ISP
  • Verify whether a device is able to connect to the AP using the SSID configured
  • Connect a device using the LAN port on the AP and see if the service is available
  • Restart the unit
  • Reset the unit
  • In the Channel Utilization chart, verify that the Interference level and Client Data are at optimal level, else follow the Recommended Actions
  • From the Client Detail page, ensure that the Client is not in the coverage hole and link quality is not poor
  • Will get either one of the following error message:
    1. Invalid Credentials
    2. Unable to connect, please try again
  • Invalid Credentials – check whether the user name and password are correct
  • Unable to connect, please try again – check whether the device is getting proper internet access from the Home Gateway
  • Will get the following error message: Device not connected
  • Check whether the device has internet access from the Home Gateway
  • Ensure that the same device is not added repeatedly
Check whether the device has internet access from the Home Gateway
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